FAQs - Patient Safety and Advocacy

Question: Is the patient advocate employed by Globe Medical or an independent company?

Answer: Yes, the Patient Advocate is employed by Globe Medical to acting as an independent and neutral liaison between the patient and Globe Medical, and to make sure your voice is heard.

 

Question: What kind of issues does the Patient Advocate handle?

Answer: The role of the Patient Advocate is to communicate your compliments, suggestion and grieviences about the service and / or care you have received at Globe Medical to the leadership team. Furthermore, the Patient Advocate has the authority to investigate issues if you are not satisfied with your care.

The Patient Advocate can also answer your questions about Globe Medical's Privacy Policy and confidentiality of your personal health information.

 

Question: Who can access the Patient Advocate?

Answer: All patients and their families, guardians and caregivers can speak with out Patient Advocate.

You can access the Patient Advocate by requesting to speak with them at the pratice.

Alternatively, you can call Globe Medical on (08) 8232 7272 or write a letter to:

Attn Patient Advocate
Globe Medical
Level 1, 21 Hindmarsh Square
Adelaide SA 5000

 

Question: Can I remain anonymous when submitting a compliment, suggestion or complaint?

Answer: Yes, however we will not be able to communitcate the progress or outcome of your suggestion or complaint with you.

Anonymous compliments, suggestions or complaints can be made via our feedback box in the waiting room.