Complaints Process

As a valued patient of Globe Medical, you have the right to submit a complaint if you believe our service and / or provision of care has not been of a high standard. If you submit a complaint your care will not be affected in any way.

You can submit a letter of complaint to our Patient Advocate. In this letter, please include:

  • The nature of your complaint

  • Your name and relevant contact details

  • The name(s) of the indiviual(s) involved

  • The date and approximate time of when the incident occured

  • Your ideas about how you would like us to help you, or how we could ensure such as incident is not repeated in the future

Upon submitting your complaint you should expect:

  • A personalised response from the Patient Advocate ackowledging your complaint

  • The Patient Advocate to investigate the complaint and make every effort to resolve the issue in a timely manner

  • Communication from the Patient Advocate detailing how the issue was resolved

 

Send your letter to:

Attn Patient Advocate
Globe Medical
Level 1, 21 Hindmarsh Square
Adelaide SA 5000

 

Email your letter to:

patient.advocate@globemedical.com.au


If you are not satisfied with the outcome you can refer your complaint to the National Health Practitioner Ombudsman & Privacy Commissioner by contacting:

Office of the National Health Practitioner of Privacy Commissioner
Suite 2310, Level 23, HWT Tower
40 City Road
Southgate VIC 3006

T: (03) 9674 0421
E: complaints@nhpopc.com.au
W: www.nhpopc.gov.au